ORDERS & EXCHANGES
ORDERS & EXCHANGES
We are currently closed for a short break.
Orders placed between Feb 12th and March 19th will not begin being processed until after March 19th.
The office will re-open on Monday March 22nd.
We offer one of the largest range and combinations of styles/sizes in the world and therefore can't keep stock of every combination. Most of our items are made to order to your measurements as provided in the sizing chart or as requested by the customer.
Our premium fabrics and amazing quality have created an overwhelming demand for our products and manufacturing time is an average of 1 week but may be up to 2 weeks depending on the current volume of orders.
If you need an item by a particular date, please contact us first to make sure we can have it arrive in time.
We process orders in the date order we receive them and as they are instantly booked and fabric ordered or cut, we do not do cancellations and refunds.
**NOVEMBER/DECEMBER - Christmas & end of year concerts are one of the busiest times and longer manufacturing times will apply.
We are always happy to help with an urgent order but please discuss this with us before purchasing.
*All times advised are business days only and do not include weekends.
Express Post is postage only and NOT express service.
Bulk orders are eligible for a 10% discount for purchases of 10+ leotards, crops or shorts in one order.
Use the code BULK10 at the checkout and the 10% discount should automatically be added.
Large quantity or club orders may take 4-12 weeks depending on our current order volume.
Bulk orders and alterations to orders need to be finalised by the beginning of October as we do limited manufacturing of these during the busy November/December period.
Please contact us first if you require an item urgently or need a bulk order.
Orders placed via email with an invoice issued manually will be invoiced using the prices listed on the website.
* Items already listed on the website as bulk/multiple item packages are not eligible for further discount.
We DO NOT do refunds but most items can be exchanged for another size.
Personalised items, Adult sizes and custom sizes/designs CANNOT be exchanged.
If you need to exchange your item for another size you will need to contact us first to discuss this.
Contact must be made within 5 days of receiving your order or items will not be exchanged. Returned items must be in original unworn condition with tags attached and need to be returned within 5 days of us agreeing to the exchange.
Customers are responsible for postage costs of returning the item and for postage on sending you the new item.
Where you have purchased an item that is no longer stocked or was a 'one of' you will need to choose another product of the same value or the cost difference of a higher priced item will be charged.
In a special circumstance where we do accept a refund, a restocking fee of 20% of your order total will apply.
Postage costs are not refunded.
PERSONALISED ORDERS CANNOT BE CANCELLED, RETURNED OR EXCHANGED
Exchanges become a new order and our standard manufacturing times apply.
Should you need to send an item to us please keep the tracking number so you can follow up with Australia Post if there are any delivery issues. We are not responsible for missing items or items sent without tracking.